Do you offer volume discounts?

Yes, we provide special pricing and bulk discounts on large orders. The more you purchase, the better the pricing. Contact our sales team for details on volume discounts.

How do I track my orders?

Once an order is placed, you’ll receive a tracking link via email. You can monitor shipment progress directly through the provided link or in your account dashboard.

Do you offer custom branding or packaging?

We provide white-label shipping, meaning products are sent without VoltX branding. Custom packaging or branded inserts may be available depending on your order volume. Contact us for more details.

How do I handle taxes on orders?

Goods and Services Tax (GST) is calculated at checkout and applied to your purchase as required.

How do I manage my account and track sales?

Your VoltX account dashboard gives you full access to order management, sales tracking, and product performance insights, helping you scale your business effectively.

Do you provide customer support?

Yes! Our dedicated support team is available via email, phone, or live chat to assist with inquiries, orders, and shipping concerns.

What is your return and refund policy?

Returns and refunds follow our official return policy. If a customer requests a return, you’ll need to follow the outlined procedure. We’re here to help with replacements or refunds to ensure customer satisfaction.

Do you offer dropshipping?

Yes! Sign up here to get started. Once approved, you'll have full access to your account to browse products, list them online, process orders, and have them shipped directly to your customers.

How do I start selling VoltX products?

Getting started is easy. Browse our product catalog, select the items you want to sell, and list them on your website or marketplace. Once you make a sale, place an order with us, and we'll ship the product directly to your customer.

Can I sell internationally?

While you can sell to international customers, VoltX currently ships only within Australia. If you're selling outside Australia, you’ll need to arrange international shipping separately or work with a third-party logistics provider.

How long does shipping take?

Most orders are dispatched within 24 hours on business days using a range of trusted couriers. Delivery times vary from 1 to 10 business days, depending on the destination.

Do I need to handle shipping?

No, VoltX takes care of the entire shipping process. Once you place an order with us, we handle packaging and delivery, so you don’t have to worry about logistics or inventory management.

Can I set my own retail prices?

Yes! VoltX provides wholesale pricing, allowing you to set your own retail prices and create your desired profit margin.

What happens if a product is out of stock?

If a product is unavailable, we’ll notify you immediately. You can choose to wait for restocking or select an alternative product. We recommend checking stock levels regularly to prevent order delays.